You cannot make ping or trace of the servers which manage the Hosting service.
In fact our firewall system does not allow the passage of tcp or udp packets directed to unauthorized doors and moreover it blocks the whole icmp traffic, therefore including ping and traceroute.

But you can however make ping or trace through any connections to the address network.aruba.it (62.149.128.16).

In order to check the server status you can use the tools which you can find on the web site network.aruba.it.